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FAQ

Mentoring Program

Who are the mentors?

The mentors for the current year are posted on the Telfer School of Management web site. You can find a list of the current mentors (and a brief biography for each) by visiting their page.

Your mentors are highly successful third and fourth-year students who have been involved with the Telfer School of Management, have done well in their classes, and who have a strong commitment to ensuring that your experience at the Telfer School of Management is positive.

What are their office hours?

Each mentor will hold weekly office hours, typically for one period (1.5 hours), where you may come into the office to speak with your mentor. If their regularly scheduled office hours conflict with your own course schedules, just let them know, and alternative arrangements can be made.

How do students become mentors?

During March and April of each academic year, a recruitment campaign is launched to collect applications from interested third and fourth-year students who wish to partake in the Peer Mentoring Program. Application materials will be posted on DocDepot (under the Mentoring folder) around this time, and students will have a couple of weeks to apply. Candidates will be interviewed by a selection committee, and successful candidates will be notified via telephone shortly thereafter.

Adjusting to university can be quite the challenge! As a new student, you likely have a lot of questions on your mind. Below you will find links to pages listing some of the most frequently asked questions for first year Telfer students. Browse the sections that interests you, and do not hesitate to contact your mentor if you have any additional questions or concerns.

  • Academic – The tips and tricks to help you succeed in
    your first year classes
  • Social – An introduction to the extra-curricular and social
    life at Telfer and uOttawa
  • Other – Everything else you might want to know as a new
    uOttawa student
  • Mentoring Program – Learn about your mentors, their
    office hours and how to become a mentor yourself!

Academic

1. My marks are not as high as I expected them to be, what should I do?

First, you should try not to become too frustrated and discouraged. The transition from high school to university can be very difficult, and your marks may sometimes fall short of your expectations. If you continue to try your best, as you become accustomed to the university environment, you should notice an improvement. Even one semester of experience goes a long way when it comes to grasping course material. Talk to your mentor about this - that is what we are here for!

2. Can my Mentor help me with my case study (and other assignments)?

Mentors cannot provide specific assistance or help you complete assigned coursework. Mentors can give you general guidance on whether or not to appeal marks (if you receive what you believe is an unfair grading), and we may be able to offer some suggestions for improvement in subsequent assignments. We can also assist you with study skills and help you learn more efficiently in a university environment. Of course, your mentor will also be happy to refer you to tutors, help centres and other academic resources as required.

3. Where can I find help with a specific class?

Although mentors cannot provide ‘tutoring' services directly, there are a number of other fantastic resources on campus that you should be aware of. Do not hesitate to use any (or all!) of these services if you are having difficulty with a particular course. If the course in question has teaching assistants (TA's), they should be your first point of contact.

Tutor Referral: The Peer Help Centre, one of the Student Federation's Student Life Services, provides tutor referral services if you would like to find a tutor for a particular course. Essentially, they have a large database of people who have taken these courses before, received a satisfactory grade (typically B+ or higher), and who are willing to tutor students.

Philosophy: If you need help understanding certain philosophy concepts, you can book an appointment with a Philosophy Tutor by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or visiting their office, which is located in Simard Hall (next to the Arts building along 90 University), Room 125B.

Math Help Centre: For math courses (MAT1301, 1302, 132x, etc.), the Department of Mathematics operates its own Math Help Centre where you can get additional assistance and have your questions answered, whether it is about course material or homework.

Academic Writing Help Centre: For any course that requires you to submit written work, the Student Academic Success Service’s Academic Writing Help Centre can assist you.

4. Where do I find my final exam schedule?

Your final exam schedule will normally be released about a month after the semester begins. An e-mail notification will be sent directly to your uOttawa account to alert you at this time. Your personalized exam schedule can then be accessed via uoZone.

5. How is my GPA (Grade Point Average) and CGPA (Cumulative Grade Point Average) calculated?

The following website provides an official uOttawa CGPA calculator. If you have any questions or concerns about your grades or classes, do not hesitate to contact either your mentor or an Academic Advisor at the Undergraduate Student Services Centre in Room 1100 of the Desmarais Building.

6. Can I take courses abroad?

The Telfer School of Management offers an excellent International Exchange Program. Information sessions are held several times a year to provide interested students with information on this exciting program.

7. How do I plan my class schedule for future semesters?

The following two websites are great resources to help you plan your course schedules. Predetermined course sequences are available for students.

Also, the uOttawa timetable is a searchable site that lists all classes offered on campus each semester.

8. I think I have decided that the Telfer School of Management is not for me. What are my options?

Your best course of action would be to speak with an Academic Advisor at the Student Services office on the first floor of the Desmarais Building (Room 1100). You can visit them to make an appointment, or simply call (613) 562-5805. An Academic Advisor will lay out all of your options and discuss possible courses of action with you.

9. Where can I find a calendar that summarizes all University-wide relevant dates?

The University of Ottawa Sessional Dates Calendar provides you with many important dates and deadlines. It includes tuition fee due dates, class start and end dates, holidays, and the final day to drop a class. It is always beneficial to have a copy on hand!

Social

1. Where do Telfer School of Management students socialize?

Since most of the Telfer student clubs and associations have offices in the Desmarais building, many students gather in the student lounge (DMS 2101 and DMS 2105). Social gatherings often occur at places like Father and Sons (affectionately called FnS), in the Byward Market or in the Rideau Centre.

2. Which student clubs and associations should I join at Telfer?

There are a number of different clubs within the Telfer School of Management. The question of which ones to join is a very individual one. One way to learn more about the clubs is to speak with members of their Executive during office hours, since most of the clubs do have an office in the Desmarais building. Many of the clubs also have websites, and you can find more information on the clubs by navigating Clubs and Associations page on the Telfer School of Management website.

3. How do I get involved in clubs outside the Telfer School of Management?

Although the Telfer clubs all relate to specific specializations within the commerce degree, there are various other clubs that students can get involved in outside Telfer. The Student Federation of the University of Ottawa (SFUO) offers students the possibility of joining other interesting clubs. You can even create your own! Check out the full listing of the clubs!

4. I would like to attend some of the uOttawa Gee Gee's games. Where can I obtain a schedule?

You will be able to find schedules for particular sports through the Ottawa Gee Gee's Website.

5. How much does it cost to attend a Gee Gee's game?

Please check the Ottawa Gee Gee's Ticket Information for complete pricing information. Rates vary depending on the event, the availability of season packages, and special offers.

6. Where do I sign up to play a recreational sport at the University of Ottawa?

If you do not feel like playing a sport for the Gee-Gees competitive teams, the university offers intramurals. Students of all levels can take part in a variety of sports that are organized to provide participants with the best competitive and recreational experience possible. Programs are open to students and staff of the University of Ottawa as well as members of the external community.

7. Does the University of Ottawa organize social events as well?

uOttawa does organize events for all students, including movie nights, guest speakers , conferences and competitions. Students from all faculties can participate in the events.

Other

1. How do I access my University of Ottawa e-mail account?

If you know your e-mail address user name and password, you can sign into your account through the uoZone.

2. Where, when, and how do I get my student identification card?

At the beginning of the year, you can pick up your student identification card at Infoservice in Tabaret Hall. These student cards are used for checking out books at the library, accessing sports facilities, or using your meal plan so make sure to pick yours up! Also, if you happen to lose your card throughout the year, you can always return to Infoservice to get a new one.

3. What are photocopying/printing cards, and where might I obtain them?

If ever you need to print something on campus, you’ll need a printing card to do so! You can purchase a printing card at the Reprography Centre, located in the University Centre, Room 0024. Not only do they sell printing cards there, but they also provide a myriad of services to give your assignment or paper a professional touch!

4. When can I move into residence?

The move-in dates vary each year and for each residence. You can find information about when to move in and other important residence information at through the Residence Website.

5. Where can I buy my textbooks?

The bookstore is located in the University Centre and has an online catalogue

There is also the Agora Bookstore, which is owned by SFUO, and also sells textbooks, new and old.

6. Where can I find a detailed map of the campus?

A detailed map can be found here

7. If I have a positive (credit) balance in my University of Ottawa account (e.g. from scholarships), how do I get a refund?

Please contact the University of Ottawa's Financial Services office at (613) 562-5786. They will ask you for your name and student number, and will begin the process to send you a cheque in the amount of the credit.

8. What are some of the services offered on campus?

The University of Ottawa has many services offered for students. Information on the different services can be found below:

9. Where can I buy my bus pass?

OC Transpo bus passes can be purchased from a number of retailers around the city, as well as from designated OC Transpo service stations. For complete OC Transpo fare and pass information, please check the OC Transpo’s Website or call 741-4390.

10. How do I get to the VIARail train station, by public transit, from campus?

Take an eastbound #95 from either the Campus or Laurier stations, and get off at the “Train” station. The #95 may be signed up as ‘#95 Orleans', ‘#95 Cumberland', ‘#95 Trim via Orleans', or some other variation, but all of the #95 runs will get you as far as the VIARail station, and these come every couple of minutes during the day.


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