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- Analysis and design of information systems
- Design and management of knowledge-intensive business services
- Knowledge infrastructures
- Management Information Systems
- Service systems design and engineering
- Social and organizational context of Information and Communications Technology (ICT)
Lysanne Lessard received a Ph.D. in Information Systems from the University of Toronto's Faculty of Information. She also holds a Master's degree in Information Technology (M.Sc.) from Téluq - Université du Québec à Montréal (UQAM), and a B.A. in Communications from UQAM.
Professor Lessard's studies have been funded by the Social Sciences and Humanities Research Council (SSHRC), the Fonds de recherche du Québec - Nature et technologies (FQRNT), and the Ontario Graduate Scholarship Program (OGS). She currently holds a grant from the Natural Sciences and Engineering Research Council of Canada (NSERC). Her many scholarly publications include the chapter article "Service Systems Design: An Intentional Agent Perspective", published in 2013 in Human Factors and Ergonomics Manufacturing & Service Industries, 23(1), 68-75, with co-author Eric Yu.
Professor Lessard's research centres on service design. In particular, her research is focused on producing new models and methods for the design, transformation, and evaluation of knowledge-intensive services such as professional services, research and development services, and healthcare services. The ability of these services to create innovation and value is not being maximized because current service design approaches do not adequately factor in their unique characteristics. It is thus important to create new models and methods able to lead to processes and information and communication technologies (ICT) that are aligned with the functioning, actors, and context of knowledge-intensive services.
Professor Lessard coordinates and teaches various undergraduate courses in Management Information Systems. She also teaches in the French and English MBA programs, as well as in the Telfer MBA at Metz program. She will be teaching in the Health Systems Management stream as part of the new Ph.D. program.
Publications during the last 7 years
Chapters in Books
Lessard, L. Reframing the socio-technical problem: A way forward for social informatics. In Rosenbaum, H. and Fichman P.. Social Informatics: Past, Present and Future. Cambridge Scholars, 2014.
Stroulia, E., Nikolaidis, I., Liu, L. and King, S. Home Care and Technology: A Case Study. In Smith, A.C., Armfield, N.R. and Eikelboom R.H.. Delivering Quality Healthcare Anywhere Through Telehealth Selected Papers from Global Telehealth. Amsterdam, The Netherlands: IOS Press, 2012.
Lessard, L. and Yu, E. Using Design Science Research to Develop a Modeling Technique for Service Design. In Peffers, K., Rothenberger, M. and Kuechler, B.. DESRIST 2012, LNCS 7286. Boston, MA, USA : Springer, 2012.
Papers in Refereed Journals
Halwani, F., Li, W.C., Banerjee, D., Lessard, L., Amyot, D., Michalowski, W. and Giffen, R. 2016. A real-time dashboard for managing pathology processes. Journal of Pathology Informatics, 7(24): 35.
Lessard, L. 2015. Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Service Engagements. Service Science, 7(3): 181-195.
Lessard, L. 2015. An intentional approach to the engineering of knowledge-intensive service systems. Procedia Manufacturing, 3: 3383-3390.
Lessard, L. 2014. Designing and Managing Value Co-Creation in KIBS Engagements. Technology Innovation Management Review, 4(7): 36-43.
Lessard, L. and Yu, E. 2013. Service systems design: An intentional agent perspective. Human Factors and Ergonomics in Manufacturing, 23(1): 68-75.
Invited Contributions and/or Technical Reports
Lessard, L. 2014. "Cocreating value in knowledge-intensive business services: An empirically-grounded design framework and a modeling technique", n/a.
Stroulia, E., Nikolaidis, L., lngolfsson, A., Gilmour, L., Dilts, T., Haerian, L. and Lessard, L. 2012. "Technology Report", Technical report for the Health Care Aides Technology Project, University of Alberta, n/a, 36 pages.
Funded Research during the last 7 years
|2015-2020||NSERC - Discovery Grants Program||An Intentional Architectural Framework for Engineering Knowledge-Intensive Service Systems||R||C||PI||$ 115,000|
|2015||Telfer School of Management Research Fund (SMRF)||Knowledge Management System Support for Value Creation in KIBS: Towards a Framework||R||I||PI||$ 4,512|
|2014||University of Ottawa||Funding Program for the Development of Blended Courses||P||I||PI||$ 5,000|
|2014||University of Ottawa||Undergraduate Research Opportunity Program (UROP)||R||I||PI||$ 500|
|2014||Telfer School of Management Research Fund (SMRF)||Refining and Validating Modeling Requirements for Improved Value Creation in KIBS Engagements||R||I||PI||$ 6,000|
|2012-2013||University of Toronto||Doctoral Completion Award||S||O||PI||$ 4,000|
|2009-2011||SSHRC||Doctoral Grant||P||C||PI||$ 40,000|
|2009-2010||Ontario Graduate Studies||Bursary||R||C||PI||$ 30,000|
|2007-2012||University of Toronto||Doctoral Study Grant||S||O||PI||$ 50,000|
*Purpose = C: Contract (R and D), E: Equipment Grant, R: Research Grant, S: Support Award, P: Pedagogical Grant, O: Other, U: Unknown
**Type= C: Granting Councils, G: Government, F: Foundations, I: UO Internal Funding, O: Other, U: Unknown
Role: PI = Principal Investigator, Co-I = Co-Investigator, Co-PI = Co-Principal Investigator