Lam, Natalie

Biography

Natalie Lam is a professor of human resource management with the Telfer School of Management, University of Ottawa. She teaches MBA and undergraduate courses in organizational behaviour, human resource management, management skills (conflict resolution, effective communication and feedback, team building, delegation, coaching, negotiation, managing diversity), and seminars in performance management, staffing, training, international human resource management, motivation, organizational change and development, and organizational communication.

She has extensive consulting experience, with organizations such as the Canadian International Development Agency (CIDA), the Canadian Centre for Management Development (CCMD), Nortel, the Institute of Canadian Bankers, the Canadian Police College, the Centre for Research and Education on Women and Work (CREWW), the National Capital Commission (NCC), the National Arts Centre (NAC), the federal government, the U.S. Department of Labor, and others. She has acted as facilitator and discussion leader in career development, effective communication, and team building sessions, as well as for focus groups on public health issues. She has international experience in areas of program evaluation, management training for women, and women in development. She has offered training courses for industry and government, in areas such as human resource management, interpersonal communication skills, interviewing and counselling skills for managers, and strategic and operational communications planning. Her research interests are in career management and development, alternative work arrangements, women in management, and organizational and human resource issues related to operations management.

Publications during the last 7 years

Papers in Refereed Journals

Ng, K.Y.K. and Lam, N. 2009. The Canadian Forces' Information and Intelligence Fusion Center: A Preliminary Capacity Planning Study. Defence and Security Analysis, 25(1): 69-79.

Ng, K.Y.K. and Lam, N.M. 2005. Workflow Analysis of an Information Technology Organization: The Case of the Operational Mode during a Time of Crisis. IEEE Transactions on Engineering Management, 52(3): 396-403.

Funded Research during the last 7 years

*Purpose = C: Contract (R and D), E: Equipment Grant, R: Research Grant, S: Support Award, P: Pedagogical Grant, O: Other, U: Unknown

**Type= C: Granting Councils, G: Government, F: Foundations, I: UO Internal Funding, O: Other, U: Unknown

Role: PI = Principal Investigator, Co-I = Co-Investigator, Co-PI = Co-Principal Investigator

Scholarly and Professional Academic Activities during the last 7 years