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Cancellation & Payment Policy

Cancellation Policy

Telfer Executive Programs (TEP) is committed to providing high quality programming for participants. In order to ensure program viability, and due to program demand and pre-program preparation, the following cancellation policy applies to all programs unless otherwise indicated:

All cancellations must be submitted in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Cancellations submitted 45 days prior to the program start date will not incur any cancellation fees.
  • Cancellations submitted 15 – 45 days prior to the program start date will incur a cancellation fee equal to 50% of the cost of the program.
  • Cancellations submitted fewer than 15 days prior to the program start date will incur fees equal to the full cost of the program.

Definitions:

program start date: The program start date is considered to be the date of the first program class day, the orientation day or any pre-program activities such as, but not limited to, the initiation of pre-program assessments, whichever comes first. 

If TEP decides to cancel a program a full refund will be issued to registered participants. Participants will be given the option of deferring their registration to the next offering of the program.

This policy is subject to change without notice.

Payment Policy

Telfer Executive Programs (TEP) is committed to providing payment terms that are fair, reasonable and that ensure program viability.  The following payment policy applies to all registrations received for Telfer Executive Programs (TEP) unless otherwise indicated:

  • An obligation to pay the program fee is incurred at time of registration in accordance with this Payment Policy and in accordance with the Cancellation Policy.
  • Payment may be made via credit card, cheque, or direct deposit.
  • Payment is due prior to the program start date.
  • Payment by Credit Card: credit card payments are accepted at the time of registration via the ‘billing’ section of the registration page or by telephone at 613-562-5921.
  • Payment by Cheque: cheques must be mailed to 99 Bank Street, Suite 200, Ottawa, Ontario K1P 6B9 c/o Telfer Executive Programs.
  • Payment by Direct Deposit:
    • If your registry of vendors includes the “University of Ottawa, 550 Cumberland, Ottawa ON K1N 6N5”, you can initiate a direct deposit payment that MUST include the University of Ottawa invoice reference number.  When making a Direct Deposit you MUST provide the following email address for the direct deposit notification of payment: This email address is being protected from spambots. You need JavaScript enabled to view it..
    • If your registry of vendors does not include the “University of Ottawa, 550 Cumberland, Ottawa ON K1N 6N5”, please provide your Direct Deposit Enrolment Form to This email address is being protected from spambots. You need JavaScript enabled to view it. .  This form will be completed and returned to enable you to create the University of Ottawa as a vendor.
  • If you choose to be invoiced at the time of registration, payment is due prior to the program start date.
  • If you have exceptional circumstances that prohibit you from complying with this Payment Policy you MUST contact the TEP Program Assistant to make alternate payment arrangements prior to the program start date at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 613-562-5921.
  • If a program takes place over multiple fiscal years, payment may be split between fiscal years. Please contact the TEP Program Assistant at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 613-562-5921 to make arrangements

This policy is subject to change without notice.


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