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Quality Improvement and Patient Safety Leadership Program

The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system.  In 2011, the Ottawa Hospital approached the Telfer School of Management with a request to launch this program to address the leadership development needs of healthcare practitioners in the area of Quality Improvement and Patient Safety. The program has since been offered once per year since 2011. The program will be offered for the seventh year starting in October 2017.

Download a detailed program prospectus, including program history, evaluation results, and more: 


Download Prospectus


October 2017 to June 2018


$6,300 + HST


Beginning in October, the program covers 10 days of classroom-based activity, in 6 modules approximately 6 weeks apart. The program concludes on the 10th day with a final presentation day.

How to Register

Candidates for this program may be nominated by CEOs, Chiefs of Staff, and medical department heads of hospitals. They may also choose to self-nominate and should contact Elissa at for a registration form.

Who Should Attend

This program is designed for healthcare practitioners in Champlain LHIN healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system. 

To date, participants have included representatives of the Ottawa Hospital, CHEO, The Royal, the Champlain Regional Cancer Program, Hawkesbury & District General Hospital, Queensway Carleton Hospital, and the Peterborough Regional Health Centre, to name a few.

What You Will Learn

Participants will be expected to undertake a project to improve quality or patient safety. To facilitate these projects, participants will be taught leadership and change management skills as well as educated about hospital and CLHIN resources that will aid them to complete the project by the end of the course in June. Considerable time will be devoted to the use of co-consulting groups so participants can learn through facilitated discussions with their peers.  

Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:

  • Healthcare: Understanding the importance of patient safety and quality projects to the Ontario health-care system
  • Leadership:  Understanding and working with different styles of leadership and using awareness of one's own style to exercise influence and decision-making
  • Project Management:  Understanding basic principles and elements of project planning, and execution in order to achieve meaningful results
  • Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
  • Performance Management: Learning essential tools for improving performance (business processes) and appropriate measures for results

Program Takeaways

  1. A basic understanding of concepts and methods underlying quality improvement efforts
  2. A network of colleagues and peers responsible for improving quality within the health-care system
  3. Development and implementation of a quality improvement initiative

Instructor Profile(s)

Lynn Davies, Academic Director

Lynn Davies is an organizational development consultant, facilitator, adult educator and coach. With 35 years experience as both a line manager and consultant to private and public sector organizations it has been her mission to help individuals, teams and organizations to learn, organize and manage for dignity, community and meaning.   She is a member of the faculty at the University of Ottawa’s Telfer School of Management Executive MBA with teaching specialties in Change Management and Team Development.

Her areas of expertise include: Change Management, Executive Coaching, Managerial/Leadership Development, and Organizational Development. A sampling of Lynn Davies' client list includes the Bank of Montreal, CSPS, DND, National Art Centre, Department of Justice, DNR, CSE, DINA, Health Canada, Mitel, Nortel, Cities of Ottawa, Kingston and Pembroke, the Ottawa Civic Hospital, the Ottawa and Carleton Boards of Education, and the Province of Ontario. Ms. Davies’ Masters Degree at Concordia University specialized in Human Systems Intervention. She has trained as a Gestalt Therapy Practitioner, a Certified Executive Coach and is a former board member of The Canadian Institute of Research and Education in Human Systems (CIREHS).

Dr. Alan Forster, Medical Advisor

Dr. Alan J. Forster is a general internist and Co-Director of the Ottawa Hospital Center for Patient Safety. He is an Associate Professor of Medicine at the University of Ottawa and Scientist in the Clinical Epidemiology Program at the Ottawa Hospital Research Institute, where his research focuses on patient safety and quality improvement.

He has been the recipient of several prestigious awards recognizing his work within the field of health services research, including a Career Scientist Award with the Ontario Ministry of Health and Long Term Care and an Early Research Award from the Ontario Government's Ministry of Research and Innovation.

He has performed seminal work evaluating the incidence of adverse events following discharge from hospital. This work has led to the development of strategies to improve care during the transition home from hospital. He is also leading in the development of a hospital data warehouse, which will serve as a supporting infrastructure for a research program in patient safety and quality of care. He has over 35 publications in peer review journals. He has attracted close to $2 million dollars in extra-mural grant funding over the last five years to support his research program.

In addition to his significant contributions to a quality and safety program at the Ottawa Hospital, he provides ongoing scientific advice regarding quality of care to provincial and national organizations, such as the Ontario Health Quality Council and the Canadian Institute for Health Information.

For more information

Elissa Sarazin
613-562-5800 ext. 7816


Telfer School of Management
Centre for Executive Leadership
99 Bank Street, Suite 200
Ottawa ON K1P 6B9

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