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Lean White Belt Program for Senior Managers

The Lean Service Simulation White Belt Program is the result of a partnership between the Telfer School of Management and two expert organizations in Lean Management: Fujitsu Consulting and Lean Agility, Inc. The partnership was formed to address the growing need for an alternative solution to fight a complexity of service problems. The goal of the program is to create a learning experience about how the integration of the Lean Management System can make a significant difference in the performance of your organization.


Program available upon request.


Available upon inquiry.


One day, 8:00am – 5:00pm.

How to Register

This program is available upon request. Registration will be opened when there is sufficient interest. If you would like to do a custom offering of the program please forward any inquiries to

Our payment & cancellation policy can be found HERE.

Who Should Attend

This program is designed for executives, managers and professionals working in service oriented organizations or businesses with direct or indirect responsibility for operational effectiveness.

What You Will Learn

This simulation will empower participants to:

  • Realize the necessity for change;
  • Become familiar with the Lean Service approach and its theoretical concepts;
  • See a convincing simulation of a workplace in the service sector guided by Lean principles;
  • Assess the potential of implementing that approach in your setting;
  • Discover the advantage of a reorganization using Lean concepts; and
  • Observe the approach’s success by means of concrete examples. 

Program Takeaways

Participants will recognize the need for lean and gain a valuable insight on how to deal with:

  • Problems communicating between the different services,
  • Overly long response time and approval time,
  • Numerous information transfers causing delays,
  • Inefficiencies in “functional” structures,
  • Increasingly complex processes,
  • Difficulty monitoring processes due to regulatory pressures.

Instructor Profile(s)

Craig Szelestowski, MBA

Craig is a Lean Government and transformation facilitator and coach with close to two decades of experience leading dramatic turnarounds in Canadian government.

In his public sector leadership career, as Vice President responsible for Human Resources, Lean, and Quality, he lead the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability.  During his tenure, the Mint realized tens of millions of dollars of Lean improvements, dramatically reduced the time and effort to deliver its products and services, moving from a financial loss, to a profit of over $ 68 million.  In terms of employee engagement it was named by Maclean’s magazine as one of “Canada’s Top 100 Employers” (2007-2010).  At the Mint, he received the President’s Award for his contribution to an employee engagement turnaround.  Over a three year period, the percentage of employee survey respondents “proud to work for the Mint” rose from 42% to 96%. 

He started his own practice ( in 2010; it works exclusively with government organizations.  He has guided his clients along the path to reduce waiting times by up to 80%, increasing capacity by up to 200% and creating outstanding levels of employee engagement. He provides Lean coaching to executives across all three levels of government across North America.

He has served multiple times as a part-time professor at the Telfer School of Business at the University of Ottawa. He is currently the co-designer and co-instructor of Telfer’s White Belt and Yellow Belt Lean Service programs, and teaches Lean to Telfer’s MBA students.  Bilingual, he works in both English and French.

His practical expertise is supported by an MBA from the University of Ottawa and a BA in Industrial Relations from the University of Toronto.  He also holds a Lean Black Belt from CITEC at Clarkson University as well as a Lean Six Sigma Black Belt Certificate of Achievement from Villanova University.

In 2012, Craig founded Canada’s National Lean Government Summit ( He has also created a website for public servants to learn more about Lean Government:

For more information


Telfer School of Management
Centre for Executive Leadership
99 Bank Street, Suite 200
Ottawa ON K1P 6B9

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