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Lean Leadership Program

The Lean Leadership Program provides public sector leaders a unique opportunity to learn how to apply advanced leadership thinking from the field of Lean Enterprise to their day to day work, to create and sustain breakthrough improvements as well as ongoing habits of continuous improvement.  The program is focused on developing the knowledge and skills of leaders as they either lead a Lean transformation, or simply apply their learnings to increase their personal and team effectiveness outside of a formal Lean transformation.


May 28-30, 2018


$2,200 + HST


3 consecutive days, 8:00am – 5:00pm

How to Register

Please fill out our online registration form.

The registration deadline is May 18, 2018.

Our payment & cancellation policy can be found HERE.


Who Should Attend

Leaders (Senior Manager to ADM) who:

  • Wish to start or strengthen a Lean transformation in their areas of responsibility, or
  • Wish to learn more about how they, as leaders, can apply Lean thinking to increase their own leadership and team effectiveness, even if they are not planning a formal Lean transformation

What You Will Learn

  1. Your role as a leader of a Lean transformation
  2. Lean tools and systems that you, as a leader, can use to create and sustain both initial breakthrough improvement and continuous  improvement
  3. Lean thinking (mindsets, habits and leadership styles) for leaders
  4. Prioritization and planning for the team as well as for yourself  
  5. How to recognize “wastes” or non-value activities that you, as a leader, control directly and how to free up capacity by eliminating these wastes.

Program Takeaways

  1. Understand your leadership role in a Lean transformation, and create your own “Leader Standard Work”, or set of regular, simple, behaviours to create and sustain continuous improvement inyour organization
  2. Understand the critical success factors of Lean transformations and know how to tangibly apply these principles to make continuous improvement a natural part of life in your area of responsibility
  3. Create improved alignment and free up your own and your team’s capacity to make improvements by applying the principles of Lean strategic planning.
  4. A tangible, specific, and practical plan to get started implementing workshop topics directly into your own work

Instructor Profile(s)

Craig Szelestowski, MBA

Craig is a Lean Government and transformation facilitator and coach with close to two decades of experience leading dramatic turnarounds in Canadian government.

In his public sector leadership career, as Vice President responsible for Human Resources, Lean, and Quality, he lead the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability.  During his tenure, the Mint realized tens of millions of dollars of Lean improvements, dramatically reduced the time and effort to deliver its products and services, moving from a financial loss, to a profit of over $ 68 million.  In terms of employee engagement it was named by Maclean’s magazine as one of “Canada’s Top 100 Employers” (2007-2010).  At the Mint, he received the President’s Award for his contribution to an employee engagement turnaround.  Over a three year period, the percentage of employee survey respondents “proud to work for the Mint” rose from 42% to 96%. 

He started his own practice ( in 2010; it works exclusively with government organizations.  He has guided his clients along the path to reduce waiting times by up to 80%, increasing capacity by up to 200% and creating outstanding levels of employee engagement. He provides Lean coaching to executives across all three levels of government across North America.

He has served multiple times as a part-time professor at the Telfer School of Business at the University of Ottawa. He is currently the co-designer and co-instructor of Telfer’s White Belt and Yellow Belt Lean Service programs, and teaches Lean to Telfer’s MBA students.  Bilingual, he works in both English and French.

His practical expertise is supported by an MBA from the University of Ottawa and a BA in Industrial Relations from the University of Toronto.  He also holds a Lean Black Belt from CITEC at Clarkson University as well as a Lean Six Sigma Black Belt Certificate of Achievement from Villanova University.

In 2012, Craig founded Canada’s National Lean Government Summit (  He has also created a website for public servants to learn more about Lean Government:

For more information


Telfer School of Management
Centre for Executive Leadership
99 Bank Street, Suite 200
Ottawa ON K1P 6B9

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