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Excellence in Research

Excellence in Research

Health Researchers at the Telfer School

  • Professor Andreev's research is focused on modeling and exploring the performance of commercial and non-commercial organizations at the individual, team, and organizational level. 
  • Sarah Ben Amor
    Professor Ben Amor's research is focused on multi-criteria decision making. Her expertise in model building and uncertainty modelling associated with multi-criteria analysis has benefited various health care projects such as assisting in the therapeutic choice problem or funding orphan drugs.
  • Morad Benyoucef
    Prodessor Benyoucef’s research interests are E-commerce, Social Commerce, Web 2.0, Enterprise 2.0, Business Process Management, and Health Information Systems.
  • Ivy Bourgeault (CIHR Chair in Gender, Work and Health Human Resources)
    Professor Bourgeault has expertise in health workforce issues, health policy, women’s health and maternity care from a comparative systems perspective.
  • Kevin Brand
    Grounded in the risk sciences (i.e., drawing upon relevant probability, data-analysis, decision-analysis, population health modelling, and psycho-social insights), Professor Brand's research aims to develop tools that improve how we manage health systems and health risks.
  • Francois Chiocchio (Montfort Research Chair in the Organization of Health Services)
    Professor Chiocchio examines how collaboration between health care professionals, technicians, support staff, and patients contributes to implement change and optimize services.
  • Samia Chreim (Ian Telfer Professorship in Health Organization Studies)
    Professor Chreim's research interests revolve around the topics of change, leadership, identity, and professional roles and practices. She studies these topics from an inter-level perspective and in a variety of health care contexts.
  • Agnes Grudniewicz
    Professor Grudniewicz’s research interests are qualitative and mixed-methods research on health system integration, primary and community-based care, complex patients, care coordination, physician behaviour, and goal-oriented practice.
  • Mirou Jaana
    Professor Jaana’s research interests are at the intersection of Health Care Management and Medical Informatics with a focus on the implementation and impacts of information technology in health care and the use of telehealth to support elderly with chronic conditions.
  • Craig Kuziemsky (University Research Chair in Healthcare Innovation)
    Professor Kuziemsky’s research focuses on developing innovative approaches for modeling collaborative health care delivery so we can better design information and communication technology (ICT) to support different contexts of collaborative health care delivery.  
  • Lysanne Lessard
    Professor Lessard’s research aims at producing new models and methods for the design, transformation, and evaluation of health systems and services.
  • Wojtek Michalowski
    Professor Michalowski is conducting research on modelling clinical practice guidelines for complex patients and developing computer-based tools to support shared decision making.
  • Professor Mignerat’s research is interested in IS Project Management Practices and their Evolution; IS Consulting and Psychological Contracts; Adoption of Information Technology (IT) in Elite Soccer Championships; and, IT Productivity Paradox in Health. 
  • Jonathan Patrick
    Professor Patrick applies the tools of operations research to scheduling and capacity planning problems in health care.
  • Bijan Raahemi
    Professor Raahemi’s research interests are Data Mining, and Machine Learning with their applications in health care, wellness, and evidence-based management of health care systems.
  • Gilles Reinhardt
    Professor Reinhardt focuses on applications of operations and supply chain management pertaining to health care. He has done research on capacity planning and discharge timing in hospital settings, hand-off processes in surgical wards, and is currently focusing on prescription drug formulary decisions.
  • Umar’s research interests lie at the intersection of Information Systems and Knowledge Management. Furthermore, most of his empirical research projects are predicated upon an interdisciplinary perspective grounded within the milieu of social informatics. 
  • Antoine Sauré
    Professor Sauré’s research focuses on advanced modelling and decision-making under uncertainty and their applications to large-scale problems in service operations. In particular, he studies resource allocation problems in health care and other areas.

Supervisors from other faculties

Find a thesis supervisor before you apply

Finding a thesis supervisor before you apply to the MSc in Health Systems program will give you a much greater advantage of gaining entry into the program if you meet all the admission requirements. By having a thesis supervisor and some idea of the topic you would like to pursue before you apply, you show the admissions committee that you are ready to start your research journey.

How to find a thesis supervisor

Learn From Leading Researchers

Information technology, systems analysis, change management, clinical decision-making, inter-organizational relationships—and much, much more. Health-systems research is a truly multi-disciplinary field. The Telfer Master of Science in Health Systems enables you to gain a keen understanding of the multi-disciplinary nature of health-systems research, and the deep and varied knowledge you need to embark on a rewarding career in this challenging field.

Acquire comprehensive knowledge

Our faculty members perfectly illustrate the distinctive nature of health-systems research. These experts—drawn from the Telfer School, from across the University of Ottawa, and from local healthcare institutions—make it possible for you to gain a depth and breadth of knowledge that is indispensable for health-systems research. Armed with this intellectual strength, you’ll be perfectly positioned to undertake meaningful and rewarding thesis research.

Gain an academic and career mentor

Our accomplished faculty also provides you with academic and professional guidance. Your thesis supervisor will counsel you as you prepare your thesis proposal, as you determine the site of your Health Systems Research Internship and as you carry out research for your thesis. This distinguished expert will also be readily available to advise you as you weigh different career options.

Be trained by researchers of the highest quality

Our faculty members are leading researchers who specialize in the vast array of disciplines involved in the functioning of modern healthcare systems:

Samia Chreim

Most people shy away from complexity. Not Samia Chreim. She devotes her research career to shedding light on one of modern life’s most intricate systems: healthcare.

To be precise, Dr. Chreim’s research focuses on how the working parts of the healthcare system—the myriad medical and administrative professionals, leaders at different levels of authority, and representatives of assorted governing and funding bodies—interact and often collide. She sharpens that focus further by examining how healthcare organizations and teams integrate and manage their practices to cope with dramatic changes in the way services are delivered.

That’s only the start. In keeping with her concentration on the powerfully fluid dynamics of modern healthcare, Dr. Chreim is now studying how members of different professions within Canada’s system collaborate successfully. In particular, she’s exploring questions such as what elements specific to certain healthcare settings enable or hinder collaboration; what obstacles stand in the way of healthcare professionals working together more closely; and how influential organizations such as governments and professional associations enact policies and establish norms that shape cooperation among these professionals.

Ken Farion is a supervisor for the Telfer MSc in Health Systems program Ken Farion

As acting medical director and director of emergency informatics for the Children’s Hospital of Eastern Ontario emergency department, Dr. Ken Farion has a clear understanding of the pressures and stresses that are part and parcel of modern healthcare services. CHEO is taking important steps to improve and standardize workflow and processes as part of its Lean initiatives to address wait-time standards and improve the patient experience.

As associate professor of pediatrics and emergency medicine at the University of Ottawa, he appreciates how research that captures the power and potential of current and emerging communications and information technologies can be used to improve the quality of healthcare services and accelerate the pace of their delivery.

That combination of practical knowledge and research acumen makes him a key contributor to the Mobile Emergency Triage research program. Based at the Telfer School, this team of leading researchers develops, validates and implements decision-support systems that help emergency-room clinicians make better decisions faster.

Alan Forster is a supervisor for the Telfer MSc in Health Systems programAlan Forster

Specialist in internal medicine. Published researcher. Associate professor of medicine at the University of Ottawa. Co-director of the Ottawa Hospital Centre for Patient Safety. Scientist in the clinical epidemiology program of the Ottawa Hospital Research Institute. Winner of the Career Scientist Award and the Early Research Award. These items from Dr. Alan Forster’s professional résumé are only an indication of the vast range and depth of his interests, talents and achievements.

Right now, this health-systems research leader is supervising development of a hospital data warehouse. When completed, this comprehensive, flexible information repository will serve as supporting infrastructure for research programs that will enable Dr. Forster and his colleagues to build on his groundbreaking work to increase patient safety and improve quality of care.

Mirou Jaana is a supervisor for the Telfer MSc in Health Systems Mirou Jaana

Dr. Mirou Jaana is a graduate of the University of Iowa, where she earned her doctorate in health management and policy, Dr. Jaana recently completed a post-doctoral fellowship at HEC Montreal under the Canada Research Chair in Information Technology in Health Care.

Today, she is deeply involved in several research projects designed to gain a better understanding of the dynamic relationships between information technologies (IT) and healthcare. Projects such as a systematic review of the effects of home telemonitoring for patients with chronic diseases; a measurement of risk and mitigation strategies in clinical IT projects; and an assessment of the impact of IT implementation and the adoption of electronic medical records in hospitals in Canada and the United States. Conclusions related to her work will provide healthcare workers and managers with important tools and profound insights on essential components of healthcare systems of the future.

Craig Kuziemsky is a supervisor for the Telfer MSc in Health Systems Craig Kuziemsky

Modern healthcare is team care. No one has a firmer grasp of this truth than Dr. Craig Kuziemsky. An assistant professor at the Telfer School and director of the Telfer School’s Master of Science in Health Systems program, Dr. Kuziemsky was recently awarded a substantial research grant to examine how these teams work. To be more precise, his research will enable him to develop a novel methodological approach for integrating the diverse information flows and work processes of interdisciplinary teams.

Timely stuff. For Dr. Kuziemsky’s research goes to the very heart of how today’s health services are delivered—by several members of multiple professional groups who make complex decisions based on different levels of knowledge while they work at different locations.

Wojtek Michalowski is a supervisor for the Telfer MSc in Health Systems Wojtek Michalowski

Dr. Wojtek Michalowski is professor of decision and management sciences at the Telfer School; University Research Chair in health informatics and decision support and adjunct research professor at the Eric Sprott School of Business at Carleton University.

He’s also leader of the Mobile Emergency Triage research program and a driving force behind MET research, which aims to create integrative health-informatics solutions for point-of-care decision support. These solutions enable frontline healthcare providers to use handheld communications devices such as smartphones to pull disparate pieces of information from everything from medical libraries and lab tests to patient histories and previous treatments—giving these professionals the timely support they need to make the best decisions possible about their patients’ care.

Jonathan Patrick is a supervisor for the Telfer MSc in Health SystemsJonathan Patrick

All too often, healthcare managers must make decisions in response to crises. It’s not really their fault. They simply don’t have the quantitative data and analysis they need to tackle problems before they become full-blown crises.

Dr Jonathan Patrick’s research uses advanced mathematical modelling techniques to help healthcare managers understand and confront the practical problems their organizations face. Right now, he’s working with the Champlain Local Health Integration Network to determine the required capacity of community health services to ensure stable alternate level of care numbers in the hospitals and reasonable wait times for prospective clients. He's also developing a scheduling policy for long-term care that makes sure healthcare resources are not only available, but are also being used as efficiently as possible. And he’s working with The Ottawa Hospital to determine a surgical scheduling policy that would set necessary surgical and bed capacities to meet national wait-time targets.

Herna Viktor is a supervisor for the Telfer MSc in Health Systems Herna Viktor

Technological advances can solve existing problems, only to create new challenges of their own. Take large-scale databases. These information resources have become vital tools for health-systems researchers. But how can researchers quickly and reliably analyze the huge volumes of data that reside in multiple databases?

No one appreciates this challenge more than Dr. Herna Viktor. An associate professor in the University of Ottawa’s School of Information Technology and Engineering and a key member of the school’s Intelligent Decision and Data Analysis Lab, Dr. Viktor develops methodologies to mine data from large-scale object-relational databases. In doing so, she enables health-systems researchers to take full advantage of the latest advances in information-management technologies.

Tracey O'SullivanTracey O'Sullivan

Tracey O'Sullivan is an Associate Professor in the Interdisciplinary School of Health Sciences, Faculty of Health Sciences, at the University of Ottawa. She obtained her masters degree from the University of Victoria and her PhD from Queen's University. She worked as a Senior Research Associate at the University of Ottawa's Institute of Population Health, prior to starting her faculty appointment in 2007. Tracey's research program focuses on support mechanisms to promote health and resilience in conditions of high personal, occupational and community stress, with particular emphasis on building capacity for emergency management through community engagement, multi-disciplinary collaboration, and strengthening of critical social infrastructure. She is the lead investigator for The EnRiCH Project, which is a community-based participatory research project focused on enhancing resilience and preparedness among high risk populations, using a functional capabilities framework. In 2009, Tracey received the Faculty of Health Sciences Excellence in Education award, for recognition of excellence in teaching and research. In 2012 she received an Early Researcher Award from the Ontario Ministry of Economic Development and Innovation in recognition for her work on Salutogenic Indicators for Organizational Resilience.

Great Researchers in the Making

Making a difference. Right now, our students serve as valuable contributors to research projects that have the potential to impact the lives of patients, the work of healthcare providers and the direction of modern healthcare.

The thesis research of these talented health-systems researchers spans a range of subjects—from analyzing overcrowding in hospital emergency departments, to studying the socio-economic factors that raise the risk of heart disease, to looking for new ways to provide better healthcare services to patients who suffer from Alzheimer’s disease.

The work of our students and alumni is recognized by many. In fact, many of them have received research scholarships from federal agencies to help them pursue their research.

Discover our students’ and recent graduates’ exciting research

Are you ready to join this elite cadre of budding researchers? Find out by taking a closer look at our current crop of students and recent alumni:

Javier Fiallos

"My work as a Decision Support Analyst at Bruyère Continuing Care involves the production of routine and ad hoc reports related to five main areas: patient flow metrics, quality of care indicators, cost efficiency analysis, funding forecasts and development of reporting tools.

Patient flow metric reports require collecting, merging datasets and analyzing admission, discharge and resource complexity data from multiple hospital care programs within the organization. This information is closely tracked as it represents the performance input used by the Ministry of Health’s funding formula to determine the funding allocation. Data quality assessments are performed periodically to determine consistency of internal data with the Ministry’s data.

Quality of care indicators are calculated using data from internal and external databases and reported periodically. These indicators are related to events such as falls, medication incidents, pressure ulcers, infections and others. Some of them are monitored for the purpose of meeting targets set by the Local Health Integration Network (LHIN) and others to monitor performance trends of care units within the hospital.

Cost efficiency analysis involves developing a what-if model in order to determine the possible impact of different decisions (variables) and the uncertainty in the parameters (sensitivity analysis). Most of the models I have developed are used to determine the optimal bed capacity of care units by comparing trade-offs between costs and expected funding at different levels of patient volume and resource complexity. A ramification of this type of work is the forecasting of hospital funding, which requires understanding the relation of all variables used in the Ministry’s funding formula and the accurate projection of variables using data analysis such as scatter diagrams and curve fitting.

Finally, I collaborate with multiple departments by developing Excel reports that collect raw data from multiple internal databases in order to create meaningful visualization of data into dashboards and other user-friendly formats that allow users without Excel skills an easy exploration of data.

As a graduate of the Health Systems Program I believe the program's focus on quality research contributed to my ability to approach problems from a system’s perspective and with a critical eye – characteristics that have helped me succeed at my current job."

Sarah Asad

"I graduated from the Telfer School of Management with an MSc in Health Systems, and found a job in my field soon after my graduation. I currently work at the Ottawa Hospital Research Institute as a Clinical Research Assistant. My role involves coordinating multiple research projects and performing data analysis. Currently, I am coordinating a national study on the use of contralateral prophylactic mastectomy using a qualitative approach to develop an implementation tool for knowledge translation. In this role, I collect and analyze qualitative data to identify factors contributing to the behaviour, to develop an appropriate implementation tool (e.g. decision-aid). In addition to this project, I am coordinating a Cochrane systematic review and a study on radiation therapy. My Masters degree helped me develop many of my research skills. It also strengthened my ability to work independently and to think of creative solutions."

Emily Rowland

"The MSc Health Systems program at the University of Ottawa prepares students for a future in a variety of health and research contexts. I have been able to apply the skills and knowledge from the program to professional opportunities such as an internship at the World Health Organization in Geneva and a research assistantship at Holland Bloorview Kids Rehabilitation Hospital. In addition to providing opportunities to build upon methodology skills, the background in systems thinking and the Canadian healthcare system gave me the edge I needed to be successful in a PhD program. I frequently refer back to the resources and learnings from the program. Looking back, what was significantly impactful was how the faculty fostered my passion for understanding complex public health issues that have a direct effect on experiences and behaviours. This support and encouragement propelled me into pursuing a doctoral degree.  The research I conducted for my MSc thesis put me directly into a hospital setting where I could understand lived experiences and how various system factors influence our health experiences, perceptions and behaviours. I have brought these practical research skills with me to my doctoral courses, assignments and research. Without the training in systems-thinking, social theory and research methods, I would not achieved my academic and professional goals."

Anisa Aubin

"I did my Msc Health Systems at Telfer. The courses that we did covered a variety of areas in the Health Sector. The research I conducted in partnership with The Ottawa Hospital for my thesis really prepared me for the work I am currently doing. I am employed in the Analytics division of a company whose mission is “to serve those who save lives”. We provide evidence-based deployment models for Emergency Services to clients around the world. My role as Data and Implementation Specialist is varied and constantly changing. As a company we provide software solutions to clients or carry out consultation projects. Having created my own simulation for my masters, it has been much easier to work with and understand the development (software) side of the business. One of our solutions is a simulation model and the other is a real time optimization model. Both solutions aim to evaluate and improve performance. We answer hard questions for Ambulance trusts backed up by evidence and then teach them how to use the software themselves going forward. Each project or implementation can take anywhere from 6 month to 2 years. There are a number of phases we work through with unique challenges each time. I work at all stages of the projects - meeting clients, understanding the problem, analysing their raw data, developing accurate business logic to match historical data for a specific time period, tuning, testing, implementing the model, training the end users and providing ongoing and continuous support.  I am fairly confident that I would never have gotten this opportunity if it hadn’t been for the MSc in Health Systems."

Christine Fahim

"Since completing my MSc in Health Systems, I have gone on to pursue a PhD in Health Research Methodology, Department of Clinical Epidemiology and Biostatistics at McMaster University. I am currently in my fourth year of the program, and my thesis is focused on developing and piloting a knowledge translation-based intervention to improve systems of decision making in multidisciplinary cancer conferences. In addition, I hold a position at St. Joseph’s Healthcare Hamilton as a research methodologist for the Division of Thoracic Surgery, Robotic Research Program.  My experience in health systems has allowed me to be involved in many forms of multidisciplinary research, including surgical education, service delivery for mental health interventions, and evaluation of nursing practices."

Hadeel Al Yacoob

"As an international student, the MSc in Health Systems enabled me to explore and understand the Canadian Health Care system. The program courses played a critical role in establishing my knowledge in different areas of health care research and methodologies. Moreover, I gained valuable practical experience from my three-month internship with the Knowledge Synthesis Group of the Centre for Practice-Changing Research of the Ottawa Hospital Research Institute, under the supervision of Dr. David Moher and Ms. Chantelle Garritty. During my internship, I had the chance to work with and learn from experienced well-known researchers.  In addition, I was fortunate to have the health economist Dr. Douglas Angus as my supervisor and Dr. Jonathan Patrick as my co-supervisor who provided me with outstanding guidance in the areas of my research interests which are health economics and simulation methodologies." 

Career Advancement beyond the MSc Degree

As a student in the MSc in Health Systems program you will develop critical skills and knowledge that will prepare you for a variety of rewarding careers.

Career in research

  • Consulting firms
  • Think tank, research institutes

Career in industry

  • Federal and provincial governments
  • Departments of large organizations (program/policy development and evaluation)
  • Private sector companies

Pursue a Ph.D.

  • Faculty position at the university

Vital support for student researchers

The Research Office at the Telfer School of Management helps graduate students prepare scholarship applications, ethics submissions and proposals to internal and external funding agencies. The Office also organizes events tailored to meet the needs of students, and provides information on professional-development activities available to students.

Visit the official Research Office website for more details.


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