Telfer School of Management
University of Ottawa
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Research Links - June 2009 - Four Key Questions
Dr. Doug Angus
Telfer School researcher leads joint Canadian-French effort to help homecare providers deal with the management challenges of an aging population.
Canada’s population is aging rapidly. According to Statistics Canada, by 2030, 20 percent of Canadians will be 65 years of age or older, compared to 12 percent in 1990 and eight percent in 1950. In fact, the Government of Ontario reports that the number of seniors in that province alone will double in the next 16 years. Nowhere is the impact of this aging population more pronounced than on the country’s healthcare system. So how is the system coping with the stresses brought about by an aging population?
“Canada is addressing a number of key challenges related to how our aging population is affecting the clinical side of healthcare,” says Douglas Angus, Telfer School of Management professor and director of the University of Ottawa’s PhD Program in Population Health. “But not much if any research has been done to examine the management questions that surround the delivery of healthcare services not only to this country’s aging population as a whole, but also to an increasing number of seniors who are dealing with chronic and often multiple health problems.”
Dr. Angus is about to change that. Armed with a one-year, $67,000 grant from the Social Sciences and Humanities Research Council, he will lead a joint Canada-France research project to evaluate a provincially funded homecare and community-support program in the Ottawa region and an equivalent one in Marseilles.
To be more precise, Dr. Angus and his colleagues will uncover the answers to four key questions about the programs: Are they achieving their goals related to service continuity, accessibility and quality? Are they improving the integration of community support and clinical services for seniors and disabled persons to enable them to remain at home? Are they promoting innovative ways to organize and deliver services to seniors and disabled persons? Are clients, along with those who provide and sponsor the programs, satisfied with them?
The project will be a mixed qualitative and quantitative study based on a review of documents, the development of cases studies and the results of focus groups and one-on-one sessions that involve clients, providers and government representatives,” says Dr. Angus, the project’s principal investigator. “It’s a glorious opportunity for us to get a handle on how to deliver, manage and integrate homecare services so that seniors and disabled persons can live healthy, independent lives in their own homes.”
By carefully evaluating and then comparing the Ottawa and Marseilles programs, Dr. Angus believes he and his colleagues can establish benchmarks that policymakers and healthcare administrators in these cities can use. Perhaps more importantly, he indicates his team will identify innovative practices and develop management and delivery models that can be applied elsewhere in Canada and France.
“We’re not going to be able to address every single management issue in one year’s time,” he says. “But through this project, we’ll answer four key questions and also lay the groundwork for some solid international collaboration to resolve other pressing management questions that face healthcare systems in both our countries.
- Thesis Defence of Javier Fiallos, M.Sc. in Health Systems Candidate
- Management Research Seminar Series presents: "Balancing both Internal and External Organizational Legitimacy: Challenges for Managers and Entrepreneurs"
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- New Health Systems Research Cluster Created with $120,000 Grant from MITACS, IBM
- Doug Angus an Invited Expert at International Workshop on Franchising in Health Services
December 11, 2013
Health Systems Research Seminar with Ivy Lynn Bourgeault
December 13, 2013
Management Research Seminar with Benson Honig
December 13, 2013
Thesis Defence of Javier Fiallos, M.Sc. in Health Systems Candidate
January 21, 2014
Telfer Innovation Policy Seminar Series (TIPSS) with Jacomo Corbo
January 24, 2014
Health Systems Research Seminar with David Buckeridge